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Terms of Delivery B2C

Products can be ordered via our e-shop.

The products will be shipped within 3 business days once the order has been confirmed. If any products are not in stock, we will contact the buyer and propose alternative solutions; for example an alternative product, extended delivery time or cancellation of the contract.

We accept payments in cash, cash on receipt.

In the Czech Republic, the order is sent via the Czech Post Parcel Delivery and Geis Parcel CZ. The order may also be picked up in person at Podnikatelská 566, Praha 9 - Běchovice within 7 days of the notification that the order is ready to be picked up. Minimum order is 300 Kč without VAT. The delivery cost is 120 Kč. When ordering goods over 900 CZK including VAT, the delivery is free (valid only for the Czech Republic).

Price of shipping* to Slovakia via Geis Parcel CZ is 450 Kč without VAT.

* all prices exclude VAT, all bank charges are paid for by the buyer.

The shipments are delivered on weekdays from 8 a.m. to 6 p.m. to the specified address. To arrange a specific time of delivery, the courier will contact you via SMS or phone call. The courier will attempt to deliver the order twice. If the customer fails to collect the shipment and requests that the shipment should be sent again, the customer will be required to pay an additional shipping fee. We charge an extra 100 CZK for resending a shipment. If you cancel a shipment that you failed to collect and that was payed for by bank transfer, we reserve the right to charge you the full delivery cost.

When receiving the delivery from the courier service, we advice you to follow the following steps:

Upon receiving the package, properly check the integrity and condition of the packaging and the products. If the packaging is damaged, inform the courier and immediately write up a report of the damage, so it may be used to file for a complaint. Unfortunately, all claims filed at a later stage cannot be accepted.

By accepting the delivery, the buyer thus confirms that the delivery is without any obvious defects or damage.

If you accept the shipment and find out that the goods are damaged, inform us immediately; but no later than the day after delivery.

Should you have any questions, do not hesitate to contact us via phone at +420 222 266 520 or via email at obchod@lifefood.cz.

Terms of Delivery B2B

Ask for more details at obchod@lifefood.cz.

Complaints Policy

This complaints policy was developed in accordance with the provisions of Law no. 89/2012 Coll., Civil Code, as amended, and Act no. 634/1992 Coll., Consumer Protection Act, as amended, (hereinafter "Act") and applies to the goods (hereinafter "Goods"), to which the consumer's rights for liability for defects (hereinafter "Claims") apply.

The consumer is every person who, outside of his or her business activities or outside of the independent exercise of his or her profession enters into a contract with a vendor or otherwise interacts with him.

The vendor is the company Lifefood Czech Republic Ltd., with its registered office Škrétova 45/8, 120 00 Praha 2, ID: 27437485, registered in the Commercial Register with the Municipal Court in Prague, Section C, insert 111974. Lifefood Czech Republic Ltd. is a legal person, who at the conclusion and fulfillment of the contract acts within its business activity. It is an entrepreneur who, directly, or through other entrepreneurs, provides the buyer with products or services.

A customer of www.lifefood.cz Internet shop (e-commerce store) is either a buyer and consumer, or a buyer, who at the conclusion of the purchase contract acts within his or her business or other activities.

Complaints about goods purchased via the e-shop are handled by the office of the Lifefood Czech Republic Ltd. company at Podnikatelská 566, 190 11 Praha 9 - Běchovice. In the case of a complaint, it is necessary to prove that the goods were purchased from Lifefood Ltd. Czech Republic, for example, by submitting a tax document, which is included with the goods.

In the event that upon receipt by the buyer, the goods do not conform with the purchase contract (hereinafter referred to as "lack of conformity with the contract"), the buyer has the right to demand that the seller puts the goods into such a state that they conform with the purchase contract, free of charge and without undue delay, in particular by exchanging the goods. Unless such a procedure is not possible, the buyer may request a reasonable discount from the purchase price or withdraw from the contract completely. This does not apply, however, if the buyer knew about the lack of conformity with the contract before receiving the goods or if he or she himself / herself was the cause of the lack of conformity with the contract. Lack of conformity with the contract, which takes effect within six months of the receipt of goods is considered a lack of conformity existing at the time of receipt, if it does not contradict the nature of the goods or is proven otherwise.

Conformity with the purchase contract is considered to be in effect when the received goods are without defect and furthermore their quality and practical usage are in accordance with, the requirements of the purchase contract, the description by the seller or manufacturer and/or the expectations set by the seller's/manufacturers' advertisements, and as the case may be, the standard of quality and practical usage that is customary for such goods. Furthermore, the received goods must conform to the requirements of legal regulations and correspond to the function, as defined by the seller, or as is the customary function of such goods.

Checking the Condition of the Shipment

Upon receipt of the shipment, the buyer is advised to check the condition and intactness of the shipment. If, upon receipt of the shipment, there is any physical damage to the packaging or the shipment is incomplete, the buyer is, in the presence of the courier, required to record the damage on the shipping documentation with verification from the courier, or alternatively advised not to accept the shipment. In doing so, the buyer greatly simplifies and expedites the whole issue. This, of course, does not affect the buyer's right to lodge a complaint with the seller.

Filing a complaint

You may file a complaint either personally at the premises of the company at Podnikatelská 566, 190 11 Praha 9 – Běchovice, or via e-mail at reklamace@lifefood.eu.

Handling a complaint

The complaint will be handled within 30 days of its receipt. In the event that the complaint is not handled within this time period, the buyer has the right to exchange the defective goods for equal, new and undamaged goods, and/or has the option of voiding the contract. It is entirely up to the buyer whether he/she chooses to replace the product or withdraw from the purchase contract. If the complaint is justified, the buyer is entitled to a complete reimbursement of all necessary expenses incurred in connection with the application of the complaint (in particular the cost of transporting goods back to the seller.)

The process of handling a complaint is suspended if the seller does not receive all the documents necessary for the completion of the complaint (i.e. all involved products, goods and documentation). The seller is entitled to request additional documentation from the buyer in the shortest possible lead-time. The deadline of the complaint is suspended until the additional documentation from the buyer is received by the seller.